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Contact Us

We’re always keen to hear what our customers have to say, about any aspect of our services.

If you have a general question, we may already have the answer in our Help section

Our Customer Service Department is open Monday - Friday from 8am to 4pm and Saturday 9am - 5pm. If you get in touch in relation to a specific incident or service - please provide as much information as you can, such as the date and time you may have boarded, the location of the incident, the service number or bus fleet number. Some of this information is available on your bus ticket. As much information as possible will speed up our investigation.

You can contact our customer service team by email or telephone.


Email: enquiries@mcgillsbuses.co.uk

Please provide as much detail as you can - this will allow us to provide a response as quickly as possible. You will receive an automated email from our customer services team in the first instance, to confirm receipt of your email.

You can also complete our short form at the bottom of the page that you can use to get in touch with our Customer Services team. 


Telephone: 03330 16 61 62, then press option 2

Calls are charged at your standard landline rate. 


Lost Property

Email: lost.property@mcgillsbuses.co.uk

If you have left something behind on one of our buses, please provide as much information as you can including your lost item, which bus you were travelling on and the date & time of your journey.

View our GDPR policy here...

Get in touch using the form below:.


       

 

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