We’re always keen to hear what our customers have to say, about any aspect of our services.

If you have a general question, we may already have the answer in our Help section

Our customer service team are here to help Monday to Friday from 7am - 7pm, and Saturday and Sunday 9am-5pm. If you get in touch in relation to a specific incident or service - please provide as much information as you can, such as the date and time you may have boarded, the location of the incident, the service number or bus fleet number. Some of this information is available on your bus ticket. As much information as possible will speed up our investigation.


Contact our friendly team by phone on 03330 16 61 62.


[email protected]

Please provide as much detail as you can - this will allow us to provide a response as quickly as possible. You will receive an automated email from our customer services team in the first instance, to confirm receipt of your email.

You can also complete our the feedback form at the side of this page to get in touch with our customer services team. 

Lost Property

[email protected]

If you have left something behind on one of our buses, please provide as much information as you can including your lost item, which bus you were travelling on and the date & time of your journey.

Media Enquiries

For media enquiries, including requests for statements and interviews, please contact both the following addresses:

[email protected] 

[email protected]

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